Cancellation Policy: 24-hour notice required. No-shows or late cancellations are charged 100% and are not eligible for direct billing.
What should I expect at my first visit?
During your first Registered Massage Therapy session, your RMT will start with a quick intake and consultation about your history, pain or discomfort, posture, and daily routine. You’ll receive a personalized assessment, followed by a hands-on treatment tailored to your needs. Then, your therapist will provide practical home-care advice (stretching, posture, self-care) and recommend a plan for follow-up appointments if needed.
Do you accept direct billing?
Yes direct billing is available when you book with Christina Sharma, RMT (when your insurance plan allows). For patients seeing Shona Thomas or Teri Babcock, we provide a standard RMT receipt so you can claim reimbursement directly with your insurance carrier.
Note: For treatments that do not qualify for direct billing or in cases of late/no‒show cancellations, payment must be made privately. Insurance fraud is strictly prohibited.
What is your cancellation policy?
We require a minimum of 24 hours’ notice for any appointment changes or cancellations. If you cancel or miss your appointment without giving proper notice, you will be charged the full treatment cost. This fee is not eligible for direct billing.
How do I book an appointment?
Booking is simple and available 24/7. visit our Booking Page. You can choose your preferred therapist, treatment length, and time slot. You’ll receive confirmation and all necessary forms via email.
Do I need to fill out any forms before my first treatment?
Yes. To ensure your first session goes smoothly, we require that all intake and consent forms be completed before your visit. This helps us better understand your health history, preferences, and goals as well as ensure we provide safe, personalized care.
Where is Snow Motion Massage located?
We are located at: Suite 303 – 700 West Pender St, Vancouver, BC. For weekend, holiday or after-hours access, please text 778-389-5190 for entry instructions.
What are your hours of operation?
Monday: 9:00 AM – 3:00 PM Tuesday: 8:15 AM – 6:00 PM Wednesday: 7:45 AM – 5:15 PM Thursday: 8:15 AM – 6:00 PM Friday: 9:00 AM – 3:00 PM Saturday & Sunday: 9:00 AM – 3:00 PM
Do you offer direct billing and ICBC treatments?
Yes for most services when booked with Christina Sharma, RMT. We also offer ICBC-covered massage therapy.
For providers or treatments where direct billing is not available (for example, when using other therapists or certain non-billable categories), you will receive an RMT receipt to submit to your insurance provider instead.
What should I do if I can’t make my appointment?
Please contact us at least 24 hours before your appointment to reschedule or cancel. Cancellations or changes within 24 hours or no-shows result in a full charge of the treatment fee, which cannot be billed to insurance.
Still have a question?
Reach out we’re always happy to help! You can call or text us at 778-389-5190, or email snowmotionmassagebc@gmail.com.
Prefer to chat? Visit our Contact Page for more ways to get in touch.
